Meetcon Virtual Collaboration
Meetcon Virtual Collaboration is an innovative and advanced solution that brings your support centers closer – and your customers. With large video walls, personal support stations and advanced sound system, your support team work closely together and to your customers – 24: 7. You get more out of your experts and support resources and brings the organization closer together. Thus, you make far better and more efficient support to your customers. Do more with fewer resources!
Our Virtual Collaboration Centers
Meetcon its advanced support center used by larger organizations that support feature spread globally, or for those who need a close dialogue with its customers in support context – where advanced information shared. Each physical support location comprises a complete equipment with video wall, advanced lydstyringsanlegg and supportmedarbeiderens skreddrsydde workstation .. All information in the room is controlled via a control system, which support employees have access to via a touch panel on the desk. Support case alternates between being handled by the individual employee, to be divided as a fellessak in the support center. It can also be forwarded to a “Case Solving room” where a group of experts dealing with the case more thoroughly.
See the film here from Kongsberg Maritime – Global Customer Support
Gains on Meetcon Virtual Collaboration Center
Our customers who have implemented Meetcon Virtual Collaboration achieves including:
- Closer dialogue between their global support resources – do more with fewer resources
- More quality in the dialogue between support late clean and the customers – the opportunity for better information sharing
- Better customer care through good handover procedures between the various late clean – enables 24: 7 support ring of customers
- A platform for telephony, email and video conferencing
support engineer have a custom workstation with 3 displays:
- have full details related to the support case. can receive mail, take incoming phone or contact the customer / experts on video – all via same headsets and PC.
- A touch panel on the desk, is available to share details for a specific support case . audio can transfere from headsets to the room’s sound system.
- The case can be sent to a more closed meeting, that handles dialogue with thcustomer.
Seamless connectivity for customers
Customers calling in may there and then invited into a videoconference. Customer does not have to have any videoconferencing solution, but only a webcam and headset to communicate with audio and video. Customer and support center share live images from the customer’s problem area, taking up business systems and athlete support there and then.
Advanced information sharing
Our customers are innovative and deliver technically complex solutions to their customers again. Thus there is a need to share advanced information support function. Meetcon supports sharing of technical complex drawings and IT applications live during a conference, and you choose how many screens you want to share information. Information sharing is controlled via an intuitive touch panel which makes it very easy to share even complex support cases with each other and with the customer.
ovides a comprehensive solution / innovative solutions for own clients. Based on portfolio of solutions, / technology complete installation Meetcon take full responsibility for sett up and test of equipment, software and communication.
Meetcon have a support system and handles all inquiries related to technical, and operational difficulties, “finger trouble” / and use of our solutions.
See content in our Collaboration Center here.